Business Advisory
Our customer engagement multilingual platforms, powered by Gen AI and industry experience, such as the intuitive Dialler with dual screen sharing modes, up to three levels of disposition codes, Leadership board, AI-powered voice analysis platform. The Customer life cycle management solution, is meant to empower and enhance experiences across multiple touchpoints.
AI-powered Customer Experience set-up
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Omni channel experience -
Agent Assist -
Human voice BOT -
Customised Chatbot for industries Airlines, Banking, Real Estate, E-Commerce, Education, Hospitals, Hotels -
Lead scorecard to optimised conversions -
Manual Data Management to automation with insights -
Live Quality & Sentiment analysis -
Multi-Lingual capabilities
Unified Telecom Omni channel Dialler solutions
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Lead scorecard to optimised conversions -
Speech to Text capabilities -
Human-cloned Voice BOT for IVR and workflow solutions -
Live Quality & Sentiment analysis -
Helpdesk Ticketing system -
Multi-Lingual capabilities -
On-cloud and In premise solution -
Simplified CRM & third-party integrations
AI-powered multi-lingual Recruitment suite
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Detailed AI video-to-video subjective interviews -
CV analysis -
HR Screening -
ATS capabilities ( including automated AI agent sourcing candidates) -
Advanced cheating detection using speech analysis -
Behavioural Assessments During Screening
Leveraging Customer Insights for Targeted Campaigns
1. Segment
Identify distinct customer segments based on behavioral data.
2. Analyze
Evaluate customer preferences through detailed behavioral analytics.
3. Optimize
Refine marketing strategies based on ongoing campaign performance data.
4. Engage
Develop personalized content that resonates with targeted customer segments.
5. Test
Implement A/B testing to gauge campaign effectiveness across demographics.
6. Connect
Utilize multi-channel approaches for deeper customer engagement opportunities.
7. Measure
Track KPIs to assess the impact of targeted marketing campaigns.
1. Segment
Identify distinct customer segments based on behavioral data.
2. Analyze
Evaluate customer preferences through detailed behavioral analytics.
3. Optimize
Refine marketing strategies based on ongoing campaign performance data.
4. Engage
Develop personalized content that resonates with targeted customer segments.
5. Test
Implement A/B testing to gauge campaign effectiveness across demographics.
6. Connect
Utilize multi-channel approaches for deeper customer engagement opportunities.
7. Measure
Track KPIs to assess the impact of targeted marketing campaigns.
Automation for enhancing efficiency
Problem Faced
Manual fee collection causing operational delays and errors
Solution Offered
Automated fee collection and reconciliation through RPA
Benefits
30% reduction in staffing costs for fee collection
Approach
Identify
Recognize operational bottlenecks and
inefficiencies present
Design
Create automated solutions tailored to
specific needs
Implement
Deploy RPA tools across relevant processes efficiently
Evaluate
Continuously assess results and improve automation strategies